Client Services Manager

Client Services Manager

As the primary liaison, you will directly engage with clients to establish and nurture relationships, ensuring heightened levels of customer satisfaction.

• Responsibilities: Operate autonomously, maintaining a comprehensive understanding of client requirements and promptly addressing all inquiries with efficiency and precision.
• Foster and cultivate professional relationships with clients to bolster company revenue streams.
• Travel to event locations to oversee the entire event lifecycle, from setup to teardown. • Effectively manage client escalations while consistently delivering top-tier customer service.
• Collaborate closely with operations to ensure timely service delivery within budgetary constraints and adherence to quality standards.
• Act as an integral member of the management team, driving profitability and continual improvement in Las Vegas Operations. Qualifications:
• Preferably possess experience in the convention and trade show industry.
• Proficient in articulating customer-focused concepts within the organization.
• Exhibit exceptional verbal and written communication skills.
• Skilled in relationship-building and fostering rapport with clients.
• Demonstrated expertise in customer service excellence.
• Strong analytical and problem-solving capabilities.
• Display empathy and high emotional intelligence.
• Proficient in general computer knowledge. Work Environment:
• Flexibility to work nights, weekends, and holidays as needed, including on-site presence.
• May entail extended hours during peak periods.
• Predominantly operates on the event floor, amidst noise and crowds.
• Involves collaboration with both union and non-union employees.